Call Center Tools

Call Centers are only as effective as their ability to properly service customers in a timely manner.

Get the right tools in the right place to turn opportunities into sales.

OrderLogix™ CTI

Call centers are only as effective as their ability to properly service customers in a timely manner. And, agents are only as effective as the tools they have. OrderLogix™ CTI provides your agents with real-time screen pop tools to instantly display sales scripting, customer history or any 3rd party application. This helps the agents deliver that seamless, fast service your customers demand.

Sales Management

You’ve got to know what’s going on across the board so when opportunities arise, you’ve got the right people with the right tools in the right place at the right time to turn those opportunities into sales. With OrderLogix Call Center, agents will have the knowledge and the power to maximize every customer interaction.

Script Interaction Manager (SIM)

SIM adds the powerful addition of custom forms and workflow’s to turn the most complicated call flow into logical order. Our roots are founded in Direct Response, so we understand the need to control scripting and data collection for complaint sales practices.

Workforce Management

Streamlining your human resource management processes reduces costs, improves employee satisfaction, and makes everyone—more productive. Employee time cards and automated commission plans provide instant motivation to agents and managers.

Visualizer_Dashboard

It’s About Working Smart

Eliminate errors and service customers more efficiently than ever, while monitoring and coaching your agents in the moment with real actionable dashboards.