By Sotero Giftos | November 17, 2010Providing order in a chaotic, multi-channel world – that is dynamic and ever-changing – can be difficult. But regardless of the source of your orders – media type, IVR, call centers, websites, shopping carts, … Continue reading
By Sotero Giftos | October 12, 2010 Today’s multichannel world is growing more complex daily. Whether your orders are captured through traditional or on-line retail – via call centers, IVRs or affiliates – having the right applications in place is … Continue reading
By Jay Gowell | September 15, 2010 After having spent time with a number of marketers over the last couple of years, I heard a consistent theme when it comes to managing inbound sales and customer service. The theme is … Continue reading
By Seth Ionta | May 7, 2010 For those using our Order Management call center modules, we’ve got a great new feature that’s out of beta test and available for general use. We call it Shift Wage. Originally developed after … Continue reading
By Kristian Pulkka | May 7, 2010 OrderLogix QA surveys are now available with enhanced features. Your OrderLogix administrator can configure the software to assign any employee with the ability to create and modify a survey instrument, simply by configuring … Continue reading
By Sotero Giftos | August 17, 2010 Today’s multichannel world grows more complex daily. Whether your orders are captured through traditional or online retail, call centers, IVRs or affiliates, having the right applications in place are critical to the growth … Continue reading
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