Track and manage order data, regardless of the sales channel
The OrderLogix™ order management portal provides direct response, ecommerce and multi-channel retail marketers a real-time view of order and financial performance across all sales channels—including web, affiliate, phone, IVR and even traditional mail order.
The platform can be easily integrated with every order channel, not only tracking and managing order data, but processing those orders with one or more fulfillment companies or call centers of your choice, based on the business rules that you define.
What’s more, our “OneView” customer service capability tracks all customer history from phone call recordings to continuity programs, payment information, shipments and notifications—all viewable on a single screen. Our platform can also provide you with triggered e-mails, automatically scheduled outbound calls, surveys and other tools to increase average order value and lifetime customer value.
A proven platform
OrderLogix has ample experience with hundreds of merchants and retailers who have processed millions of transactions, assuring that you have a solid and reliable platform and all the tools you need to compete:
- Automate many of your daily tasks, and take advantage of proven sales tactics to grow your business and increase profitability
- Sophisticated campaign management tools make it easy to control pricing, change offers, adjust campaigns—even in the middle of the day or campaign—to respond to daily challenges and opportunities
- Best-in-the-business Continuity Program suite
The OrderLogix platform is available as either a SaaS (“on-demand”) or on-premise solution for mid-size and large companies.
Scalable and industry-ready
Built to handle the demands and transaction volumes of the direct-to-consumer industry, the SaaS application provides outstanding scalability—and has been proven with a wide array of the best payment processors and merchant accounts, already configured and ready to go!
Because all of our products are web based, they enable a seamless integration with emerging technologies, such as hosted Telephone/ACD systems, payment gateways, and other web services that enhance sales performance and measure campaign effectiveness.
OrderLogix™ product benefits include:
- The ability to monitor, manage and quickly adjust all of the key aspects of the multichannel sales process—scripts, offers, continuity, discounts, upsells, cross-sells, and other elements of customer satisfaction—in real time and to achieve the best results
- Real-time visibility of demand and supply chain partners: media buyers, online affiliates, e-commerce and other online channels, IVR, call centers, payment processors, fulfillment and shipping
- Expertise and a proven integration path with best of breed suppliers and other mission critical programs
- Capability to test, integrate and benchmark multiple vendors
- The ability to scale rapidly
- Control over data security and data integrity
