Companion Products

OrderLogix™ Call Center Edition Companion Products

Use these versatile modules to extend the functionality of your OrderLogix™ systems!

OrderLogix™ Call Collector

For organizations with a significant amount of sales and customer service resources using the telephone, OrderLogix Call Collector is a must-have add-on to OrderLogix Call Center. It connects with your existing phone system to capture and store call data, then uses the data to create robust blended reporting and dashboards when combined with your sales and customer service data.

OrderLogix Call Collector features:

  • Calls In, Answered, Dropped, Short, and Service Level
  • Campaign Performance Dashboard
  • Blended Call and Order Reporting
  • Call Reporting with Ring Time and Talk Time

OrderLogix™ CTI

Our Computer Telephony Integration module integrates with your phone system to provide screen pops displaying essential caller and campaign information directly to your agent as the phone rings ñ enabling them to stay up-to-date with offers and be more productive.

Automatically loading customer and order history (for repeat callers) or sales order entry for new callers, OrderLogix CTI allows seamless interaction between OrderLogix™ Call Center or other CRM systems and your sales agent’s telephone. Many clients see savings in their per call costs — more than enough to pay for CTI implementation.

OrderLogix™ CTI Features:

  • Agent screen pop provides DNIS, ANI and any other relevant information that can be matched in a database lookup
  • Automatically loads the proper sales script based on the toll-free number called by the customer
  • Allows any phone number in the application to become hyperlinked for one-click dialing so that agents are quickly, accurately, and automatically connected
  • Works with 3rd party web services to deliver real-time address and demographic information about the caller

Call Control:

  • ACD login and logout, available and unavailable (Do Not Disturb)
  • Ability to answer incoming calls and release calls
  • Can dial number, transfer call, place call on hold, conference call and speed dial

Application Control:

  • Dynamically configures what actions can be taken based on type of call or caller
  • Launches other desktop applications such as Act! or MS Outlook when receiving or making calls
  • Provides agents with a fully moveable, docking, collapsible soft-phone interface with dial pad, ACD keys and real-time status display panel