OrderLogix™ Commerce Edition
Unlike most order management systems, our grounding in the direct response industry has made us very sensitive to the sales (and cost) side of the retail equation. OrderLogix™ Commerce Edition, our leading-edge multi-channel order management application, helps clients optimize sales by:
- Increasing average order value (AOV)
- Quickly deploying campaign-specific script branching
- Utilizing continuity programs to extend lifetime customer value
- Retaining customers with sophisticated and highly flexible tools
Ideal for midsize and smaller businesses, OrderLogix Commerce automates daily processing tasks, enables first contact resolution for customer service inquiries, and provides consistent reporting across all order channels.
OrderLogix Commerce also streamlines the fulfillment process, minimizing paperwork for your entire work force so they can focus on results. In addition, it helps ensure that customers get their deliveries on time, boosting customer satisfaction and long-term loyalty.
Order Management Features
- Enforces business rules for releasing holds, resubmitting declined payments and (RMA) returns
- Auto-Ship programs are selectable by client; creates new orders as each customer cycle matures
- Batch import/export processing from media agencies, websites, telemarketers, fulfillment and other partners
- Supports multi-pay and payment plans
- Shipment processing interfaces with popular warehouse management packages and inserts tracking numbers for one-click tracking
- Notification processing prepares outbound calling queues and emails based on call dispositions and item status
Campaign Management Features
- Sources — calls and orders are always sourced to their respective advertisement or campaign promotion
- Cross-Sells and Up-Sells — products are classified and grouped by the way you want them to be sold and reported
- Custom Fields — create your own fields with drop-down lists, date ranges or numeric restrictions to collect special data
- Continuity — products optionally enroll into continuity (auto-ship) programs with options that allow you to customize a program to fit the customerís individual lifestyle
- Payment and Shipping Options — strictly enforce rules for payment options for credit cards, checks, COD and terms down to the product offer; country and state preferences allow you to control where you can ship specific products
- Surveys — attached to calls and orders or used for quality assurance, our survey engine allows you to collect data with conditional branching to additional questions based on customer answers
Customer Service (CRM)
Enjoy a 360-degree view across all channels of customer orders and interactions with our “OneView” customer service capability, tracking all customer history from phone call recordings to continuity programs, payment information, shipments and notifications — all viewable on a single screen.
Allowing you to locate customers quickly and perform support tasks with ease, our CRM solution also features a robust auto-ship/continuity engine that allows you to customize a customer’s future shipments, including: changes to price, interval between shipments, and types of products to auto-ship.
Other CRM capabilities include:
- Provides an overview of customer history and value with our Customer Detail Center
- Complete customizable control of your continuity programs and installment billing
- Accurate order history for each customer with required reason codes and audit trails
- Complete Return Merchandise Authorization (RMA) and credit tools
- Automatically generate notification e-mails based on customer service activities
- Schedule and assign customer callbacks.
- Monitor agent and campaign activity reports
- Access your business worldwide with 100% secure web-based access
- Perform a variety of other customer service activities: holds, cancels, shipment tracking and much more
Reporting
Any order management solution can capture data, but what really counts is its ability to present that data in easy to follow, meaningful reports. OrderLogix Commerce delivers drill-down style reports that offer precise information to help you make critical day-to-day business decisions.
Our reports give you the insight to run all aspects of your business. Export formats include MS Excel and PDF to combine with other data or documents. Also supports HTML, XML and comma-delimited formats for more robust integrations.
- Reports Include:
- Campaign Advertising Source Reports
- Auto-Ship/Continuity Projection & Retention Reports
- Product Sales Reports
- Customer Service Activity Reports
- Payment Processing Reports
- Shipment Processing
