Technical Support

OrderLogix offers a variety of packaged maintenance and self-help choices to support your business. All support options provide direct access to our expert technical resources, helping you minimize your risks and maximize the benefits of your technology investment.

Support Account Management

Our toll free phone-based technical resources help simplify your support requests, making sure your questions are answered and your problems are resolved as necessary. OrderLogix Customer Care Account Specialists act as advocates for your business and share relevant technical information with your IT staff based on an understanding of your business and IT infrastructure.

Software Upgrades and Updates

Available maintenance plans include an update subscription that offers new solution enhancements and features; as our solutions evolve, you receive updates with these new improvements throughout the year.

On-Line Support Management

Use our On-Line Support Management System for software updates, technical bulletins and direct technical support assistance. Also includes access to our helpdesk ticket system and support knowledgebase.