Call Center Performance Tools that Complement Your Order Management System

Your ACD telephony service provider can provide great value in reporting pre-sale analytics and general call traffic statistics. What happens next is equally valuable to understand. When it comes to businesses that rely on call centers to close sales, the … Read More

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Selecting the Right OMS Should Be at the Top of Your Needs List

It’s not uncommon for decision makers to say that they are not quite sure about order management solution options and just aren’t ready to incorporate one into their business model. But from automating business processes to providing high quality customer … Read More

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OrderMetrix: Customized Views of Your Performance Dashboards

Within any given organization, every manager has different needs when it comes to information. A CFO, for example, is focused mainly on a company’s financials. A call center manager is interested in other metrics, like agent performance, that likely aren’t … Read More

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ICMI

Empowering organizations worldwide to provide the best customer experience possible through industry-leading professional services such as consulting, training, and information resources.

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SP Express

1610 N. Kolb Rd. Tucson AZ 85715 (502) 573-1100 SPExpress is a leading national third party logistics (3PL) provider, that provides customers with a broad and integrated offering of logistics services and solutions. We maintain multiple warehouse and distribution facilities … Read More

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Broadcast Communications Media

Santa Monica CA 90405 (310) 452-6585 Broadcast Communications Media, Inc. is an innovative marketing company that offers clients dramatic results and groundbreaking DIRECT RESPONSE solutions. Our Glossary Link creative results-oriented approach is backed by over 20 years of broadcast, marketing, … Read More

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Ship-Right Solutions

You’ve invested handsomely in product development, manufacturing, and marketing. And now you’ve acquired customers! Are you willing to risk those customers and that investment by trusting anyone other than an expert to ship your product? While you concentrate on expanding … Read More

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Target Response

420 N Wabash, Ste 201 Chicago IL 60611 (312)321-0500 Our specialized direct response radio approach can save you over 80% in media costs.As experts in direct response radio advertising, Target + Response generates qualified sales leads for advertisers at sharply … Read More

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SKO Brenner American

40 Daniel St. Farmingdale NY 11735 (928)777-8813 We specialize in obtaining maximum payments and flawless customer service to support your accounts. We’ll accelerate your cash flow through any or all of our modular outsource components. For more than two decades … Read More

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