Your ACD telephony service provider can provide great value in reporting pre-sale analytics and general call traffic statistics. What happens next is equally valuable to understand. When it comes to businesses that rely on call centers to close sales, the … Read More
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It’s not uncommon for decision makers to say that they are not quite sure about order management solution options and just aren’t ready to incorporate one into their business model. But from automating business processes to providing high quality customer … Read More
Within any given organization, every manager has different needs when it comes to information. A CFO, for example, is focused mainly on a company’s financials. A call center manager is interested in other metrics, like agent performance, that likely aren’t … Read More
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Santa Monica CA 90405 (310) 452-6585 Broadcast Communications Media, Inc. is an innovative marketing company that offers clients dramatic results and groundbreaking DIRECT RESPONSE solutions. Our Glossary Link creative results-oriented approach is backed by over 20 years of broadcast, marketing, … Read More
You’ve invested handsomely in product development, manufacturing, and marketing. And now you’ve acquired customers! Are you willing to risk those customers and that investment by trusting anyone other than an expert to ship your product? While you concentrate on expanding … Read More