West Coast Call Center Service Provider chooses OrderLogix SaaS platform to provide interactive scripting and agent performance tools to enhance efficiencies and ensure compliance for their clients
Scarborough, ME —May 29, 2013— OrderLogix®, a leading provider of advanced, business-to-consumer Order Management & Call Center Solutions, today announced that West Coast based Call Center Services provider Tahoe Call Center selected the OrderLogix platform to manage their multi-client telesales call center operations, including direct-to-consumer order processing and customer service, in addition to other functionality offered.
“We needed a solid call center solution that offered real time performance data, progressive scripting tools and labor saving efficiencies for our clients. We also needed an order management system to manage sales orders, process payments, manage auto-ship/continuity programs, and provide flexible customer service when required for our clients,” commented Tahoe Call Center Owner and Managing Director, Gloria Arriaga.
“We are excited that Tahoe Call Center chose OrderLogix as their SaaS call center & order management solution. Our platform can easily scale to handle all of Tahoe Call Center’s demands as they continue to grow,” said Bill Southwick, OrderLogix VP of Sales and Marketing. “To my knowledge, we are the only order management solutions provider that has its own suite of call center management tools to improve productivity and sales performance.”
OrderLogix is a leading provider of advanced, business-to-consumer Order Management & Call Center Solutions to the direct response, e-commerce and multi-channel retail markets. Based in Portland, Maine the company provides ‘best of breed’ web based services that are fully scalable and integration ready. OrderLogix delivers a complete suite of implementation and professional services, integrating with marketing data sources, call centers, and other back end service providers. For over 14 years, the people at OrderLogix have become widely regarded for their leading edge software applications, data collection platform, sales conversion tools, channel analytics and integration expertise. OrderLogix customers typically achieve greater visibility and insight into their marketing and sales channel performance, improved operational efficiencies and increases in revenue. For more information, please visit www.OrderLogix.com.