Highly Trusted & Advanced Order Management, Call Center Solutions By OrderLogix

Take the Omnichannel approach to Order Management​

Manage your Customers' Experience "In One Place".

Automate the flow of new orders from all sales channels and technologies.

Use our advanced order management platform to service your customers and grow your brand.

Solutions For Omnichannel Brand
OrderLogix has been providing SaaS order management solutions to multi-channel marketers for over 18 years.

Isn't it time to get all your order sources into one place? Please watch our video.

Here's what our customers are saying...

“I own a start-up, and I am so thankful that I decided to partner with OrderLogix for the launch and growth of my company. I feel good knowing that I am working with reliable people who are truly experts at what they do in the growth of my business.”
Thao Mayer - Order Management System for ecommerce reviews
Thao Mayer
Director of Marketing

“OrderLogix puts me in the driver’s seat; I have control of my data, can quickly see campaign performance at every level, and can use the best service providers based on the needs of each campaign.”
Michelle Austin - Order Management System Review
Michelle Austin
Founder & CEO
"Thank you for all of your support over the last year. OrderLogix have been a pleasure to work with… a first class brand offering first class customer service."
Jamie Martin
Jamie Martin
Brand Manager

Network & Security

Data security is our top priority. Demonstrated compliance with established security standards is reassurance of our commitment to you.

payment card industry, data security standard 

OrderLogix Features

Fine tune business processes, Automate the flow of orders, Find new ways to service customers better than ever – from anywhere...

Process More Sales

OrderLogix automates daily processing tasks, enables first contact resolution for customer service inquiries, and provides consistent reporting across all order channels. By streamlining and automating routine processes and minimizing paperwork, your entire work force can focus on customer satisfaction and growth.

Make Insightful Decisions

You get the ability to monitor, manage and quickly adjust all of the key aspects of your multi-channel sales process—scripts, offers, continuity, discounts, up-sells, cross-sells, and other elements of customer satisfaction—in real time to achieve the best results.

Provide Excellent Customer Service

Know everything about your customer... with our "Single View" customer overview page. Quickly locate customers then make informative decisions when managing subscriptions, payment plans and a variety of order and account tasks.

Accelerate Productivity

The platform can be easily integrated with every order channel. This includes tracking and managing order data but also the ability to process those orders using one or more fulfillment companies or call centers of your choice based on how you operate.

Call Center Tools

Bringing together call center, customer service and order management functionality in a single modular system, OrderLogix™ adds some of the most respected call center features in the industry. In fact, many of today’s top high performance call centers use our back end systems, which seamlessly integrate with most telephone or ACD (Automated Call Distribution) systems — reducing remedial tasks, generating accurate blended call and order reports, and providing real-time performance dashboards.

Hundreds of Integrations with Shopping Carts, Payment Gateways, Call Centers, Call Routing Platforms, Fulfillment Providers, Media Agencies and more...

Contact us for a live demonstration tailored just for you.

Order management combines business processes, people, and technology to improve sales visibility, improve customer relations, and efficiently process orders with a minimum of delays. Successful order management involves many different areas of your company, starting with sales and extending to other customer-facing areas like marketing and customer service to fulfillment. With our cloud computing platform, OrderLogix offers a technology solution for all those areas …and more. You’ve got to know what’s going on across the board so when opportunities arise, you’ve got the right people with the right tools in the right place at the right time to turn those opportunities into sales.

Order management solutions help ensure that your sales, marketing, and customer service efforts are all working toward a common goal so you can take your business success to a whole new level. Streamlined and automated business processes give everyone in your company a complete view of the customer, provide deeper analysis and insight into critical sales and customer metrics, and keep everyone focused on getting new orders while keeping the customers you already have happy.

Product Marketers know that complete control of their business processes means they work with vendors that make the most sense for their growth. Today more than ever, an order management system is a great single location to gather performance data on virtually all sales channels.

An effective order management solution helps you keep sales and marketing focused on results.  This provides you with more insight and control of media planning and the results of your spending rather than having to manually track and combine error prone information.

Generating more orders effectively through many sales channels helps grow business. Connections are required to these order sources and vendor partners to streamline and automate order flows. In today’s world order management occupies a key slot in the company infrastructure where data communication and exchange occur.  This encompasses inventory, accounting, customer payments, fulfillment, shipments, logistics, and reverse logistics.

Cross-channel means to provide a seamless experience across a combination of several different sales channels. Brands have a single view of customers’ sales and preferred methods of commerce. In turn, this is likely to increase satisfaction and lead to repeat interactions and engagements.

Omni-channel refers to the multi-channel sales approach that provides the customer with an integrated shopping experience. The customer can be shopping online from a desktop or mobile device, via phone, or in a brick-and-mortar store, and the experience will be seamless. Brands leverage their “single view of the customer” in a coordinated and strategic way.

Order Management Software synchronized with warehouse systems will make you an indispensable service provider. 

  • Improve Order Processing workflows
  • Inventory on hand at the point of sale
  • Provide additional customer service 
  • Exchange data with your customers vendors