Fine-Tune Your Growth
With OrderLogix, you can fine tune business processes and automate the flow of orders, freeing you up to find new ways to service customers better than ever – from anywhere.
Process More Sales
OrderLogix automates daily processing tasks, enables first contact resolution for customer service inquiries, and provides consistent reporting across all order channels. By streamlining and automating routine processes and minimizing paperwork, your entire work force can focus on customer satisfaction and growth.
Make Insightful Desicions
You get the ability to monitor, manage and quickly adjust all of the key aspects of your multi-channel sales process—scripts, offers, continuity, discounts, up-sells, cross-sells, and other elements of customer satisfaction—in real time to achieve the best results.
The platform can be easily integrated with every order channel, not only tracking and managing order data, but processing those orders with one or more fulfillment companies or call centers of your choice, based on how you operate.
Call Center Tools
Bringing together call center, customer service and order management functionality in a single modular system, OrderLogix™ adds some of the most respected call center features in the industry. In fact, many of today’s top high performance call centers use our back end systems, which seamlessly integrate with most telephone or ACD (Automated Call Distribution) systems — reducing remedial tasks, generating accurate blended call and order reports, and providing real-time performance dashboards.