Call Center Edition Designed for, and used by, Direct Response Marketing companies of all sizes. Service customers faster with built-in Screen-pops and Scripting based on Your Campaigns. Reports include talk-time blended with service and sales activities.
Customer Service Calls auto-lookup the customer and present the agent with their overview. Inbound Sales calls present the sales agent with an interactive script to screen guided experience.
Media Run Schedules, Call Projections, Contact Sourcing, ROI Reporting and Integrations with Media Agencies.
Time-Card System, Commissions, Compliance
Allows you to Guide a Representative through an Interactive Process based on Customer Responses, Address Locations, Product Choices and more.
Campaign Performance measured in real-time. Manage Agent Performance metrics across all campaigns.
Outbound calls are added to queues based on criteria you specify. Some examples might include, declined payment, product back order, product recall, satisfaction survey or outbound marketing.