Your ACD telephony service provider can provide great value in reporting pre-sale analytics and general call traffic statistics. What happens next is equally valuable to understand. When it comes to businesses that rely on call centers to close sales, the … Read More

It’s not uncommon for decision makers to say that they are not quite sure about order management solution options and just aren’t ready to incorporate one into their business model. But from automating business processes to providing high quality customer … Read More

Within any given organization, every manager has different needs when it comes to information. A CFO, for example, is focused mainly on a company’s financials. A call center manager is interested in other metrics, like agent performance, that likely aren’t … Read More