It remains to be seen whether states can force businesses to collect taxes from sales generated online, but if the Supreme Court of the United States’ recent rejection of an appeal by Amazon.com and Overstock.com is any indication, we might

Marketers spend a lot of money on fulfillment. They need to make sure the right products are sent to the right people at the right price. They need to make sure that up-sells and cross-sells are correct. If you ship

Your ACD telephony service provider can provide great value in reporting pre-sale analytics and general call traffic statistics. What happens next is equally valuable to understand. When it comes to businesses that rely on call centers to close sales, the

It’s not uncommon for decision makers to say that they are not quite sure about order management solution options and just aren’t ready to incorporate one into their business model. But from automating business processes to providing high quality customer

Within any given organization, every manager has different needs when it comes to information. A CFO, for example, is focused mainly on a company’s financials. A call center manager is interested in other metrics, like agent performance, that likely aren’t