OrderLogix automates daily processing tasks, enables first contact resolution for customer service inquiries, and provides consistent reporting across all order channels. By streamlining and automating routine processes and minimizing paperwork, your entire work force can focus on customer satisfaction and growth.
You get the ability to monitor, manage and quickly adjust all of the key aspects of your multi-channel sales process—scripts, offers, continuity, discounts, up-sells, cross-sells, and other elements of customer satisfaction—in real time to achieve the best results.
Know everything about your customer... with our "Single View" customer overview page. Quickly locate customers then make informative decisions when managing subscriptions, payment plans and a variety of order and account tasks.
The platform can be easily integrated with every order channel. This includes tracking and managing order data but also the ability to process those orders using one or more fulfillment companies or call centers of your choice based on how you operate.
Bringing together call center, customer service and order management functionality in a single modular system, OrderLogix™ adds some of the most respected call center features in the industry. In fact, many of today’s top high performance call centers use our back end systems, which seamlessly integrate with most telephone or ACD (Automated Call Distribution) systems — reducing remedial tasks, generating accurate blended call and order reports, and providing real-time performance dashboards.
Order management combines business processes, people, and technology to improve sales visibility, improve customer relations, and efficiently process orders with a minimum of delays. Successful order management involves many different areas of your company, starting with sales and extending to other customer-facing areas like marketing and customer service to fulfillment. With our cloud computing platform, OrderLogix offers a technology solution for all those areas …and more. You’ve got to know what’s going on across the board so when opportunities arise, you’ve got the right people with the right tools in the right place at the right time to turn those opportunities into sales.
Order management solutions help ensure that your sales, marketing, and customer service efforts are all working toward a common goal so you can take your business success to a whole new level. Streamlined and automated business processes give everyone in your company a complete view of the customer, provide deeper analysis and insight into critical sales and customer metrics, and keep everyone focused on getting new orders while keeping the customers you already have happy.
Product Marketers know that complete control of their business processes means they work with vendors that make the most sense for their growth. Today more than ever, an order management system is a great single location to gather performance data on virtually all sales channels.
An effective order management solution helps you keep sales and marketing focused on results. This provides you with more insight and control of media planning and the results of your spending rather than having to manually track and combine error prone information.
Generating more orders effectively through many sales channels helps grow business. Connections are required to these order sources and vendor partners to streamline and automate order flows. In today’s world order management occupies a key slot in the company infrastructure where data communication and exchange occur. This encompasses inventory, accounting, customer payments, fulfillment, shipments, logistics, and reverse logistics.
Cross-channel means to provide a seamless experience across a combination of several different sales channels. Brands have a single view of customers’ sales and preferred methods of commerce. In turn, this is likely to increase satisfaction and lead to repeat interactions and engagements.
Omni-channel refers to the multi-channel sales approach that provides the customer with an integrated shopping experience. The customer can be shopping online from a desktop or mobile device, via phone, or in a brick-and-mortar store, and the experience will be seamless. Brands leverage their “single view of the customer” in a coordinated and strategic way.
Order Management Software synchronized with warehouse systems will make you an indispensable service provider.
